Help and resources
What to do when someone dies
If a death has just occurred, it is normal to feel unsure about what to do next. This page outlines the first steps and how we can help.
If you are unsure what to do, call us.
If you need help right now
- Call us any time, day or night. We can talk you through what happens next.
- We can arrange to bring your loved one into our care.
- You do not need to make decisions straight away. We will guide you step by step.
If the death has just happened
The first steps can depend on where the death occurred.
When to contact us
You can contact Cleveland Funeral Home at any time. If you would like, we can attend to bring your loved one into our care and explain what will happen next.
- Arrange transfer into our care
- Help you understand the next steps
- Arrange a time to meet when you are ready
What you do not need to decide yet
Many decisions can wait. In the first hours, it is enough to focus on immediate care and support.
- The full service details
- Casket or urn choices
- Notices and flowers
- Who will speak or officiate
What happens next
When you are ready, we will meet with you to understand what you want and explain the options in a clear and gentle way.